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Adecco Group: Automating Core Service Operations with ProcessMaker via AWS
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 库存管理
- 预测性维护
- 过程控制与优化
服务
- 云规划/设计/实施服务
- 系统集成
挑战
德科哥伦比亚是德科集团的一个分支机构，该公司使用手动流程与其员工、客户沟通，并收集和存储数据。这些手动解决方案导致沟通滞后，对敏感信息构成重大安全风险，并导致临时员工在软件可访问性方面缺乏透明度。该分支机构还存在流程管理不明确的问题，以及临时员工可访问多少软件的透明度问题。管理人员会临时授予承包商访问权限，新用户通常需要几天或几周的时间才能访问他们需要的系统。同时，这些承包商被授予了系统访问权限和权限，而高层管理人员以外的员工则无权访问这些系统和权限。这给德科哥伦比亚带来了巨大的安全风险。
关于客户
德科集团是世界 500 强企业之一，也是全球最大的人力资源提供商和临时人员配置公司。德科哥伦比亚是德科集团的子公司，为哥伦比亚 1500 多家国内外公司提供服务。德科哥伦比亚是哥伦比亚十大就业创造者之一。该公司拥有 34,000 多名员工，在 60 多个国家和地区设有 5,200 个分支机构。
解决方案
2016 年，Adecco Colombia 开始与 ProcessMaker 合作，旨在减少手动工作，从而降低其许多核心服务流程所涉及的成本。该分公司首先构建了一个自动化工作流程，允许员工审查在 Adecco online 上提交的休假申请。ProcessMaker 将无缝集成并扩展 Adecco Colombia 的 ERP 系统 (Novasoft) 和 Adecco Online 的功能。通过将业务流程管理与 ERP 收集和分发数据的组织能力相结合，Adecco Colombia 的员工现在可以快速而放心地做出关键决策。知道公司的流程是集中的、易于复制和实时部署的，并且是安全的，就可以消除混乱和时间浪费。
运营影响
数量效益
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