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AI-assisted Videos: A Game Changer for Field Service Operations
技术
- 传感器 - 相机/视频系统
适用功能
- 现场服务
- 采购
用例
- 最后一英里交付
服务
- 系统集成
挑战
卓越的现场服务是卓越客户体验的口头禅。它是定义产品和客户之间的服务交互的结缔组织。但是，现场服务效率低下会导致管理费用增加，从而增加服务提供商的成本并损害其声誉。
北美一家领先的服务提供商也面临着类似的情况。大约 60% 的安装订单需要进行现场调查，其中 18% 需要重复调查。此外，手动收集现场数据会导致一些错误和不完整的信息。
客户必须从传统转向智能和互联的现场服务方法，使现场技术人员能够提供显着的商业价值。
客户
未披露
关于客户
北美领先的服务提供商
解决方案
Prodapt 实施了一个人工智能驱动的视频智能框架来改变现场服务运营。它包括一个视频捕获解决方案、一个人工智能驱动的推荐引擎和一个智能仪表板。
视频捕获解决方案帮助现场技术人员轻松地以结构化方式捕获数据。它帮助他们防止错过可能导致重复访问的关键信息，从而提高合规性和生产力。该解决方案还通过使审计员能够远程评估调查数据，帮助他们控制重新调查和现场审计的需求。
推荐引擎为主管、审计员和现场工程师提供实时人工智能推荐，帮助他们解决现场挑战和障碍。
运营影响
数量效益
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