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AIG Enhances Customer Experience and Boosts Efficiency with OpenLegacy
技术
- 应用基础设施与中间件 - 事件驱动型应用
- 网络与连接 - NFC
适用行业
- 金融与保险
用例
- 时间敏感网络
- 基于使用的保险
服务
- 系统集成
挑战
AIG 深知保险客户需要便利，这也是他们多年来一直提倡“一键搞定”的原因。
然而，在幕后，他们的呼叫中心代表不得不手动将呼叫中心应用程序中的数据输入到他们的核心保险系统中。他们的 IBM i 应用程序可靠，但极难与技术堆栈中的所有其他系统集成。
他们探索了其他产品，呼叫中心代表通常会将数据输入到一个系统中，并让它为 3-5 个不同的系统提供数据。
在测试了其他解决方案并权衡了不同的选项后，这家领先的保险公司转向 OpenLegacy 的微服务 API 方法。
客户
美国国际集团
关于客户
AIG是世界上最大的金融和保险公司之一。他们在 80 多个国家和地区开展业务。
解决方案
OpenLegacy 的 API 集成和管理解决方案解决了公司的主要挑战：即时保单报价计算。 OpenLegacy 的 IBM i 预构建连接器快速有效地在内部和外部公开 API，并支持其现有的 DevOps 实践。
由于呼叫中心 API 集成，呼叫中心的所有流程现在都得到了简化。代表最终可以生成真正即时的政策报价，而无需跨多个绿屏工作。
运营影响
数量效益
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