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Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 液位传感器
适用行业
- 设备与机械
- 金融与保险
适用功能
- 产品研发
- 质量保证
用例
- 现场人员安全管理
- 基于使用的保险
挑战
安第斯国家领先的跨国保险公司 Alianza Insurance 由于 COVID-19 大流行而面临重大运营挑战。强制封城措施扰乱了他们的传统业务运营，导致供应链中断、消费习惯改变、生产成本增加、进出口困难等问题。该公司也无法在现场工作，这使得他们的运营更加复杂。 Alianza 客户服务和人类风险部门副经理 Rosario Velázquez 指出需要数字工具来继续日常运营并满足客户需求。该公司在监控内部任务、管理供应商付款、跟进和客户报销方面还面临挑战。这些流程涉及不同部门的审批，难以远程管理，增加了人为错误的风险。
关于客户
Alianza Insurance 是一家跨国保险公司，由秘鲁和玻利维亚投资者于 1991 年在玻利维亚成立。该公司拥有广泛的办事处网络，分布在全国各地，拥有超过 650 名员工。 Alianza 为 650,000 名保单持有人的客户群提供服务，使其成为安第斯国家最大的跨国公司之一。公司年营业额超过1.2亿美元。 Alianza 的业务涵盖保险的各个方面，并且严重依赖第三方供应商（例如卫生部门人员和汽车修理厂）为其受保客户提供广泛的服务组合。
解决方案
Alianza 求助于无代码业务应用程序设计和流程自动化平台 AuraQuantic，以减轻疫情的影响并加速其数字化转型。选择该平台是因为它能够自动化各种流程，从简单的工作流程到客户服务和人类风险部门的复杂任务。 AuraQuantic 使 Alianza 能够实时监控和控制其内部流程，从而降低人为错误的风险并简化程序。该平台还提供了对每项任务状态的更大可见性，这对于管理供应商付款和客户报销特别有利。 AuraQuantic 的实施并不是预先计划的业务战略的一部分，而是对监控内部活动的迫切需要的直接响应。第一个流程的自动化在不到一周的时间内完成，许多其他业务流程已实现自动化，以实现运营现代化并提高数字化程度。
运营影响
数量效益
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