下载PDF
ARACON Consulting chooses simplicity and ease of user adoption with Pipedrive and PieSync
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
服务
- 系统集成
挑战
ARACON consulting knew very early on that they wanted the best, more intuitive software to streamline their sales process and keep track of leads. With multifarious choices on the market, they decided the best way to make a selection was to test as many CRMs as possible. They tested multiple CRM systems for 12 hours straight to find the one that is simple to implement, and easily adopted by employees.
关于客户
ARACON Consulting is a global consulting firm with offices across the world. The company specializes in providing strategic and operational consulting services to a diverse range of industries. With a focus on delivering high-quality solutions, ARACON Consulting aims to help businesses optimize their processes, improve efficiency, and achieve their goals. The team at ARACON Consulting is composed of experienced professionals who are dedicated to offering tailored solutions that meet the unique needs of each client. Despite their global presence, the company faced challenges in structuring their sales process in an intuitive and easy-to-implement manner.
解决方案
After the testing process was complete, ARACON Consulting chose Pipedrive as their CRM without hesitation. Wolfgang Maurer, Partner of ARACON Consulting, highlighted that Pipedrive has a simple and intuitive interface that their employees would adopt quickly and accept easily. It was crucial for ARACON Consulting to sync Pipedrive with Google Contacts, and they eventually settled on PieSync to sync the two apps together. This integration took the pain out of contact management, allowing the team to stay focused on sales. PieSync works in the background, syncing contacts two-way and in real-time, ensuring access to the most up-to-date customer information regardless of location or who entered the data.
运营影响
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
