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Atera keeps an IT company agile, without a sales team
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 维护
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
挑战
Systemagic, a UK-based IT support company, faced several challenges as they grew into a full IT solutions business. The complexity of their current IT solution was a significant hurdle, as was the time spent installing software and protocols for new clients. Identifying upsell opportunities and deploying patches and updates were also time-consuming tasks. Additionally, the company aimed to grow its customer base without increasing its headcount, which required speeding up manual processes while maintaining a high level of customer service.
关于客户
Systemagic is a UK-based IT support company that has evolved into a comprehensive IT solutions provider. They offer a wide range of services, including cloud services and migration, patch management, network management, backups, VOIP, remote support, and additional IT support. Their clientele includes small and medium-sized companies from various sectors such as hotels, colleges, construction organizations, and film production studios. Unique to Systemagic is their approach of not having a dedicated sales or account management team; instead, their IT Technicians serve as the only customer-facing role. These technicians explore potential clients' challenges, build unique solutions, and help implement and maintain them. This approach allows Systemagic to sustain a high level of customer service while keeping their prices competitive.
解决方案
Systemagic chose Atera for MSPs to address their challenges. Before implementing Atera, their patching capabilities were basic and unreliable. With Atera, they can now push out patches, scripts, and programs effortlessly. The platform allows them to fix issues before they become problems for their clients. The technicians can monitor the functionality of the software and hardware they supply and act quickly when they notice any slowdowns or bugs. Atera's easy deployment and predictable cost structure were significant advantages for Systemagic. The platform also unlocked proactive services and automated patching, which accelerated their average response time.
运营影响
数量效益
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