下载PDF
Australia Post: A lean, mean mail-delivery machine with ARIS
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 物流运输
- 仓库和库存管理
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 系统集成
- 培训
挑战
Australia Post faced a significant increase in online purchases, up by 170% year-on-year, leading to an increase in the volume of deliveries and parcel sizes. The company had insufficient staff numbers and equipment to handle these increases. Additionally, the reduction in passenger flights resulted in delays to some regional delivery areas. The company had to respond quickly and make better use of its resources. It needed to set up processing sites quickly and leverage the information that was already in the system. There were many new employees, so Australia Post had to be able to communicate with them to show them how to use the virtual agent software to read codes, sort and process pallets.
关于客户
Australia Post is the successor of the Postmaster General's Department, which was established at federation in 1901 as the successor to colonial post services. In 1975, when the department was abolished, its postal functions were taken over by the Australian Postal Commission. In 1989, the organization was privatized as a publicly owned corporation. Today, Australia Post has nearly 7,000 retail outlets and around 80,000 employees, serving 10 million Australian addresses. In September 2015, the corporation announced its first loss in 30 years; parcel delivery then accounted for over half of total revenue. A year later Australia Post returned to profit on the back of strong parcel/courier performance and restructuring. However, mail performance had reached an all-time low.
解决方案
To manage the transition, the Enterprise Safety Team decided to leverage the process repository and review standard operating procedures across the many parcel facilities as a “lean” program. The Lean Safety Initiative relied on its existing process repository as foundation for a design that allowed it to consider safety impacts as well as operational efficiently. Australia Post chose Software AG’s ARIS to establish its own process repository, including mobile technology (QR codes) and documentation management, for a single source of process quality. The Post stores a catalogue of all its operational risks in the repository, where it can see the processes and roles exposed to each risk and make sure it has adequate controls for compliance. As a process repository, ARIS keeps all safety operating procedures for the Enterprise Safety Team. Using simple visual diagrams in ARIS, managers can see if workers are behaving in the correct manner. If there is an issue, they scan a QR code which brings up the relevant SOP document. Workers can see the step- by-step instructions on their mobile devices, which local managers can then check for compliance.
运营影响
数量效益
相关案例.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.