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Automated Delisting Workflow Supports E-commerce Business Growth
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电子商务
适用功能
- 销售与市场营销
- 仓库和库存管理
用例
- 库存管理
- 租赁金融自动化
挑战
一家在多个在线平台销售二手服装的电子商务公司在产品下架过程中遇到了困难。当商品售出时,团队成员必须手动从所有其他在线平台上删除该商品,以避免商品过度销售。该公司的员工每天花费两个小时删除这些列表。这种繁琐的工作流程会导致错误,并且每周大约需要 14 个小时。该公司花费了大量时间手动将产品下架,以确保 100% 的客户满意度。这对公司来说是一个重大挑战,因为它阻碍了他们的增长和生产力。
关于客户
客户是一家电商公司,在多个网络平台上销售二手服装。一旦产品售出,该公司就很难在这些平台上手动下架产品。这个过程非常耗时且容易出错,每周最多需要 14 个小时。该公司寻求实现该流程的自动化,以提高效率、减少错误并腾出时间来执行更有价值的任务,从而增强客户体验并支持业务增长。
解决方案
Thrive Automation 是一家提供机器人流程自动化解决方案的 IT 服务提供商,与该电子商务公司合作实现了下架流程的自动化。他们利用 ElectroNeek RPA 平台来自动化和简化流程。 Thrive Automation 在 Chrome 中设置电子邮件触发器和自动化基于网络的活动。涉及与 Shopify 等平台交互的任务也转变为由 ElectroNeek 机器人处理的自动化工作流程。这一自动化流程每周为公司节省了 14 个工时,使电子商务公司能够专注于更有价值的任务,以改善客户体验。
运营影响
数量效益
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