Automating Customer Support: A Case Study on Ada's Integration with Square

Fire alarm systems are essential in providing an early warning in the event of fire. They help to save lives and protect property whilst also fulfilling the needs of insurance companies and government departments.Fire alarm systems typically consist of several inter-linked components, such as smoke detectors, heat detector, carbon monoxide, manual call points, sounders, alarm and buzzer. The fire alarm system should give immediate information in order to prevent the fire spread and protect live and property.To get maximum protection a shoe manufacturer in Indonesia opted for a new fire alarm system to monitor 13 production sites spread over 160 hectars. Although the company had an existing fire alarm system, it could not be monitored remotely.It was essential that the new system would be able to be monitored from a central control room. It needed to be able to connect to the existing smoke detector and manual call point. Information should be easily collected and passed on to the Supervisory Control and Data Acquisition (SCADA) system. Furthermore, the system should have several features such as alarm management, auto reporting, being connected to many client computers without additional cost, and run 24/7 without fails. The company also needed a system which could be implemented without changing the architecture of the existing fire alarm system.

At any given time, the textile company’s manufacturing facility has up to 2,000 textile carts in use. These carts are pushed from room to room, carrying materials or semi-finished products. Previously, a paper with a hand-written description was attached to each cart. This traditional method of processing made product tracking extremely difficult. Additionally, making sure that every cart of materials or semi-finished products went to its correct processing work station was also a problem. Therefore, the company desired an intelligent solution for tracking assets at their factories. They also wanted a solution that would help them collect process data so they could improve their manufacturing efficiency.

SoftBank Mobile wanted to secure high-performance mobile broadband services following the rapid traffic shift to LTE, prepare for VoLTE and manage signaling increase in the most highly populated metropolitan areas in the world.

Patrizia Pepe wished to improve the logistics of their warehouse: accepting incoming goods from their production sites, movement of items throughout
the warehouse, and packaging of goods for distribution to the retail locations. They initially tried to use barcodes for this function. Because barcodes must be individually scanned within a line-of-sight, the acceptance of goods coming into the warehouse was too time consuming. Working with the University of Florence, Patrizia Pepe instituted a five-month pilot project beginning in August of 2009 to test the validity of an RFID solution. The pilot involved tagging of about 60,000 items for the second seasonal collection, and convinced the company to move forward with tagging all items.

As technology advances, textile manufacturing has been transformed from a labor-intensive to a partially or fully automated industry. Automation is significant in all segments of textile production - from spinning to printing, and textile machinery manufacturers are constantly searching for new technologies and automation processes will increase the productivity of their machines. The color paste mixing and dispensing machine is an essential part of the printing and dyeing process. With the advantage of automatically computerized controls and database management, the system can significantly improve its dispensing precision, working efficiency and production quality as well as reducing material consumption.

Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.