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Ada > 实例探究 > 使用 Ada 的对话式 AI 聊天机器人自动化员工支持
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Automating IT and HR Support with Ada's Conversational AI

技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 全球定位系统
适用行业
  • 设备与机械
  • 玻璃
适用功能
  • 销售与市场营销
用例
  • 人员跟踪与监控
  • 零售店自动化
服务
  • 系统集成
挑战
该客户在全球拥有 3,000 多名员工,难以满足不同时区和不同语言的 IT 和人力资源支持需求。他们需要一种解决方案来实现员工体验自动化并减轻 IT 和 HR 团队过度劳累的负担。
关于客户
该客户在全球拥有超过 3,000 名员工,在跨时区和语言提供 IT 和人力资源支持方面面临挑战。他们需要一种解决方案来实现员工体验自动化并减轻 IT 和 HR 团队过度劳累的负担。
解决方案
Ada 的对话式 AI 聊天机器人旨在实现员工体验 (EX) 自动化并提供即时支持。 Ada 与客户的 Workday API 集成,并与 Zendesk 集成以简化流程。 Ada 的平台允许员工自助服务并查找有关政策、技术指南和产品详细信息的信息。该聊天机器人根据位置进行个性化对话,并以四种语言提供全天候即时全球支持。
运营影响
  • The implementation of Ada's conversational AI significantly improved the client's IT and HR support. The AI was able to handle a large volume of tickets, relieving the overworked IT and HR teams and allowing them to focus on more complex and valuable projects. The client was able to deactivate their phone and email support systems, providing around the clock, instant global support in four languages. The AI also provided personalized information based on policy and process variances by location, improving the employee experience. Furthermore, the client was able to integrate Ada with their existing systems, such as Workday and Zendesk, further enhancing their support capabilities.

数量效益
  • 84% of IT and HR tickets were resolved by Ada

  • 50% of help desk staff were re-assigned to higher-value projects

  • Ada supports 4 languages

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