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Automating IT and HR Support with Ada's Conversational AI
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 全球定位系统
适用行业
- 设备与机械
- 玻璃
适用功能
- 销售与市场营销
用例
- 人员跟踪与监控
- 零售店自动化
服务
- 系统集成
挑战
该客户在全球拥有 3,000 多名员工，难以满足不同时区和不同语言的 IT 和人力资源支持需求。他们需要一种解决方案来实现员工体验自动化并减轻 IT 和 HR 团队过度劳累的负担。
关于客户
该客户在全球拥有超过 3,000 名员工，在跨时区和语言提供 IT 和人力资源支持方面面临挑战。他们需要一种解决方案来实现员工体验自动化并减轻 IT 和 HR 团队过度劳累的负担。
解决方案
Ada 的对话式 AI 聊天机器人旨在实现员工体验 (EX) 自动化并提供即时支持。 Ada 与客户的 Workday API 集成，并与 Zendesk 集成以简化流程。 Ada 的平台允许员工自助服务并查找有关政策、技术指南和产品详细信息的信息。该聊天机器人根据位置进行个性化对话，并以四种语言提供全天候即时全球支持。
运营影响
数量效益
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