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实例探究 > Automation of the Forecasting Process Leads to High Customer Satisfaction Ratings

Automation of the Forecasting Process Leads to High Customer Satisfaction Ratings

技术
  • 分析与建模 - 预测分析
  • 应用基础设施与中间件 - 数据交换与集成
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 建筑与基础设施
适用功能
  • 商业运营
服务
  • 软件设计与工程服务
  • 系统集成
挑战
The Finance team faced several challenges in their forecasting process. They had to manually create, distribute, collect, and consolidate hundreds of forecast templates through email, leading to issues with email overload and version control. The team had no control over or insight into the status of forecasting tasks, and each task needed management approval. If tasks weren't approved in time, they might not have been included in the forecast. Additionally, the Finance team often lacked the time to forecast smaller projects, potentially affecting shareholders' and customers' confidence in the company.
关于客户
The customer is one of the leading engineering and construction services companies in North America. They were manually tracking the workflow and expenses associated with each of their projects. The company aimed to forecast project expenses on a monthly basis but had to manually collect and consolidate data, meaning that only large projects were forecasted monthly, and smaller projects weren't forecasted at all. The company sought to improve the efficiency of their forecasting process to ensure accurate and timely forecasts for all projects, regardless of size.
解决方案
Vena provided a comprehensive solution to automate the forecasting process. Vena automatically connects to Penta, the client's ERP, and rolls all stored data into the Vena solution, including spending to date by project. Vena's central data repository stores all spreadsheets, templates, models, and formulas, ensuring that changes to one proliferate throughout the system. Dynamic Excel templates are linked to the repository and automatically updated when data changes, ensuring everyone accesses a 'single version of the truth.' Vena's workflow engine allows managers to assign tasks and deadlines to users and monitor their status with a single view. Additionally, a detailed audit trail date-, time-, and user-stamps every change made to a spreadsheet, and templates are automatically rolled forward based on YTD actuals.
运营影响
  • Vena's data repository is linked to and automatically updates Excel spreadsheets, eliminating the need for time-consuming, manual data collection and consolidation.
  • The workflow engine gives managers control over and insight into the status of each task, eliminating the need to email users for status updates and helping ensure the timely and accurate completion of tasks.
  • The audit trail provides visibility into the forecasting process and allows management to roll back to previous forecast versions to instantly compare changes.
数量效益
  • Eliminated the need for manual data collection and consolidation.
  • Reduced email overload and improved version control.
  • Enhanced visibility and control over forecasting tasks.

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