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Avanade Reduces Automation Build by ~50% with Blueprint while Decreasing Automation TCO and Increasing ROI
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
适用功能
- 商业运营
- 维护
用例
- 预测性维护
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
- 软件设计与工程服务
挑战
Avanade 是一家全球专业服务公司，在管理和执行客户业务流程方面面临挑战。他们在管理客户自动化时，面临着规模和速度受限的问题。核心业务流程频繁变化，很难保持自动化的优化、创新并与不断变化的业务保持同步。他们的许多数字员工都是基于传统技术构建的，这些技术在实施时是在第一代平台上实施的。这带来了一个真正的机会，可以将现有自动化转换为 Microsoft Power Automate 等新一代 RPA 平台，并将微战术自动化转换为更广泛的端到端流程自动化。另一个挑战是由于传统自动化的缺陷导致客户体验不佳。自动化的优化和更新具有挑战性，导致交付卓越性不足。
关于客户
Avanade 是一家全球专业服务公司，通过 Microsoft 平台提供创新的数字和云服务、业务解决方案和设计主导的体验。Avanade 是 Microsoft Corporation 和 Accenture LLP 的合资企业，专门提供 IT 咨询和服务，包括人工智能、业务分析、云、应用服务、数字转型、现代工作场所、安全服务、技术和托管服务产品。Avanade 卓越的托管服务产品的核心部分是管理和执行组织的业务流程。目前，Avanade 代表其客户构建、管理、优化和现代化一系列自动化，并管理数百万个机器人的集体组合。在这项服务和实践中，Avanade 使用客户的基础设施、技术、资源和网络来承担客户的业务流程。
解决方案
为了实现规模化和速度化，以现代化客户的自动化资产并优化其自动化产品组合的整个生命周期，Avanade 与 Blueprint 合作。利用 Blueprint 的自动化平台重构功能，Avanade 的自动化工厂团队可以获取整个自动化资产，了解资产的复杂性、利用率和操作，并从简单的提升和转移动作中获得价值。这得益于 Blueprint 的通用对象模型，这是一个庞大的命令、服务和操作库，它还可以即时可视化自动化产品组合到其他 RPA 工具中的可移植性。Blueprint 的 COM 将自动化资产映射到领先的 RPA 供应商，因此 Avanade 的自动化工厂团队可以看到资产的多少可以进行平台重构，需要多少工作量，并了解大规模重构后会发生什么。作为合作的一项好处，Avanade 和 Blueprint 现在能够为自动化现代化和平台重构构建全面的、基于事实的业务案例。
运营影响
数量效益
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