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LogicMonitor > 实例探究 > 巴赫姆的转型:从警报疲劳到主动监控
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Bachem's Strategic Approach to Cure Alert Fatigue

适用行业
  • 生命科学
  • 药品
用例
  • 入侵检测系统
  • 篡改检测
挑战
Bachem 的 IT 团队遭受了严重的警报疲劳,在 30 天内收到了 2,000 多个警报,导致该团队的一名成员每周花费 15 个小时来整理警报。
关于客户
Bachem Holding AG 是一家瑞士制药和生物技术行业的科技公司。他们为工业和研究开发产品和服务。
解决方案
通过 Bachem 和 LogicMonitor 帐户团队之间的战略计划和同步,他们利用动态阈值、根本原因分析和拓扑映射等功能显着减少了警报数量。
运营影响
  • The implementation of Dynamic Thresholds, Root Cause Analysis, and Topology Mapping has transformed Bachem's approach to monitoring from reactive to proactive. This shift has not only reduced the number of alerts but also enabled the team to quickly identify the root cause of an issue. As a result, the team's time spent going through alerts has been significantly reduced, allowing them to refocus their time on projects that drive the business forward, such as their deployment into Azure. This strategic approach has improved the efficiency and productivity of the team, contributing to the overall success of the company.
数量效益
  • Reduced the number of alerts from 2,000+ over a 30-day period to a significantly lower number
  • Decreased the time spent sorting through alerts from 15 hours to 5 hours per week
  • Freed up 10 hours per week for the IT team to focus on other business-driving projects

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