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BMC Software's Digital Transformation with Equinix: A Case Study
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 建筑与基础设施
适用功能
- 物流运输
用例
- 施工管理
- 库存管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
BMC SaaS 团队需要将其不断增长的全球业务迁移到更自动化的数字化 IT 服务交付和支持台模型,以便为其全球 700,000 多个核心 SaaS 用户和 1,200 多个 SaaS 客户提供服务。
为解决这一需求,该团队需要将其服务交付系统和支持方法转变为更具创新性的“智能”数字 IT 平台,并具有更大的互连性,以提高其全球 14 个数据中心的性能、可靠性和安全性。
客户
BMC
关于客户
BMC是创新软件解决方案的全球领导者,可帮助企业转型为数字化企业以获得最终的竞争优势。其数字化企业管理解决方案旨在使数字化业务从大型机到移动设备再到云等范围内实现快速、无缝和优化。
解决方案
BMC 将其用于 IT 服务管理的 SaaS 运营转移到位于芝加哥和阿姆斯特丹的 Equinix 托管数据中心——这两个最大的互联网中心是全球延迟最低的。此举使 BMC 能够在其高度集中的用户、数据和应用程序所在的企业网络边缘更好地互连其 IT 服务管理解决方案。
SaaS 团队在短短七个月内将 120 多个客户迁移到其新的 IT 服务管理基础架构,现在提供显着更高的服务水平,迁移相关问题为零,影响用户服务的事件减少 10 倍,IT 相关用户减少 25%停机时间。 MyIT 的一级门票成本显着降低了 33%,Net Promoter 客户忠诚度得分提高了 17 个百分点,客户服务满意度提高了 18 个百分点。
运营影响
数量效益
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