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Botmaker: Revolutionizing Customer Service with AI and Google Cloud
技术
- 分析与建模 - 机器学习
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 设备与机械
适用功能
- 质量保证
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 资产跟踪
服务
- 云规划/设计/实施服务
- 测试与认证
挑战
为了使用人工智能实现品牌与人们之间对话的自动化，Botmaker 需要一个基础设施，使其能够 24/7/365 实时处理数百万条消息、理解这些消息并正确回答这些消息，从而维护该品牌与其客户的商誉。他们还必须满足不同客户（包括大型银行和国际保险公司）提出的严格安全要求。
关于客户
Botmaker 的客户包括业务遍及拉丁美洲和美国一些西班牙语地区的大型国际品牌。他们与政府机构、银行、保险公司、媒体公司以及 Despegar 或 MercadoLibre 等大型企业合作。
解决方案
Botmaker 于 2015 年开始与 Google Cloud 合作，利用该技术的敏捷性和可扩展性。他们使用 BigQuery、Container Engine、App Engine、Compute Engine 和 Kubernetes 等工具来快速、安全地处理数据。该团队发现，与竞争对手相比，Google Cloud 的工具更先进且更易于部署。他们可以在短时间内创建和推出解决方案，从而降低成本并缩短上市时间。
运营影响
数量效益
相关案例.
Case Study
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Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
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Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
