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Building more robust processes and better data governance with a suite of IBM software
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 安全与公共安全
适用功能
- 销售与市场营销
- 商业运营
用例
- 过程控制与优化
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
挑战
Control Risks Group 是一家全球风险咨询公司,其很大一部分收入来自订阅服务。该公司的订阅团队负责管理这些服务,包括鼓励潜在客户注册免费试用订阅、监控试用进度、然后将其转移到完整服务,并在订阅到期时提醒他们续订或升级订阅。然而,由于订阅相关数据保存在几个不相连的系统中,并由一套完全手动的流程管理,订阅团队很难跟踪何时联系他们的客户和潜在客户。团队希望找到一个更好的解决方案。
关于客户
Control Risks Group 是一家独立的全球风险咨询公司,专门帮助组织在复杂且充满敌意的环境中管理政治、声誉和安全风险。该公司在 100 多个国家开展业务,在全球设有 34 个办事处,拥有 2,000 多名员工。Control Risks Group 的很大一部分收入来自其订阅服务,这些服务为客户提供有关不同国家地缘政治风险的信息和建议,并在出现高风险情况时提供 24/7 全球热线服务。该公司的订阅团队负责管理这些服务。
解决方案
Control Risks Group 已与 IBM 合作开展一个项目,该项目涉及其员工和客户数据与 HR、CRM、ERP 和其他关键系统的管理与集成,并引入主数据管理技术以链接所有这些系统中的客户和员工数据集。该公司还决定研究 IBM 的业务流程管理产品。Control Risks Group 与专门从事业务流程管理实施的 IBM 业务合作伙伴 SAFIRA 合作,构建了一套高度复杂的自动化工作流程来管理订阅团队的试用、新销售和续订流程。订阅团队现在可以完全了解其潜在客户和客户在销售周期中的位置,以及清晰的自动化工作流程,使其能够在正确的时间轻松采取正确的行动。
运营影响
相关案例.
Case Study
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Case Study
Intamac And Securitas Collaborate To Improve Monitoring Structures
Securitas wanted to give new and existing customers a proposition that was unlike anything they had offered before, a security system that broke the traditional mould but took advantage of the monitoring infrastructure that was already in place, including the manned response capabilities and alarm receiving centres.
Case Study
EUROPEAN SYNCHROTRON RADIATION FACILITY USES WIN-911 SOFTWARE TO MANAGE ALERT SY
As one might easily imagine, there is no shortage of opportunities for disaster to strike in such a large and complex operation. Because of this, the ESRF is now using WIN-911 alarm notification software to help protect the facility and its occupants.