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BUTEC: Knowledge Pool for Consultants
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
服务
- 系统集成
挑战
BUTEC 是一家领先的咨询公司，业务涉及环境保护、质量管理和工作场所安全，在管理不断增长的文件量方面面临挑战。公司不断增长的客户群和提供长期咨询服务的趋势导致信息量激增。搜索纸质档案变得越来越繁琐，导致重复劳动和检索时间过长。即使创建中央归档流程也不足以缓解这些问题。该公司需要一个能够有效管理其文件并提供灵活知识库的解决方案。
关于客户
BUTEC Büro für Umwelt und Technologieberatung GmbH 是一家领先的咨询公司，成立于 1995 年。该公司专注于环境保护、质量管理和工作场所安全。BUTEC 通过提供有关工作场所安全等领域监管的专家建议，帮助客户保持法律合规性。该公司以向客户提供定制解决方案而非标准的现成概念而自豪。BUTEC 为欧洲各种规模的客户提供支持，包括制造商和服务公司。该公司总裁 Thorsten Heinze 博士是化学博士，也是一位充满热情的 IT 专家。
解决方案
BUTEC 于 2003 年实施了文档管理系统 (DMS) DocuWare。DMS 旨在创建一个灵活的知识库。该系统具有高度开放性，允许独立调整文件柜结构、简化管理和全文搜索功能。DocuWare 用于管理公司内部文件，如会计和人力资源文件、租赁协议和汽车保险文件。他们还设置了客户专用文件柜和一个用于“知识与法律”的中央文件柜。使用 Heinze 博士配置的预定义结构，可以快速索引和组织存储在这个广泛的文件池中的所有文档。DMS 已成为他们十名员工的必备工具，所有新创建的电子文档或传入文档都存储在档案中。
运营影响
数量效益
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
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Wittmann EDV-Systeme launches IT monitoring services
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Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
