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AuraQuantic > 实例探究 > Canalbank 通过 AuraQuantic 增强客户体验
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Canalbank's Digital Transformation with AuraQuantic for Enhanced Customer Experience

技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 教育
  • 金融与保险
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 库存管理
  • 时间敏感网络
服务
  • 系统集成
  • 培训
挑战
Canalbank 在改善内部和外部客户的用户体验以及克服监管变化、管理效率、流程摩擦、产品和服务个性化、降低成本和可持续性等业务挑战方面面临着挑战。
关于客户
Canalbank 是一家巴拿马银行,专注于为公司和中小企业提供金融解决方案。该公司目前拥有 200 名员工,旨在提供创新产品和服务,为客户、员工和股东创造价值。
解决方案
Canalbank 选择 AuraQuantic 平台对其业务管理系统进行数字化改造并应对这些挑战。 AuraQuantic 提供易于集成的 SAP 连接器、作为金融机构使用的成熟平台、数据存储库的云存储以及有吸引力的许可模式。
运营影响
  • The implementation of AuraQuantic has allowed Canalbank to improve the user experience for its customers, particularly its internal users. The bank has been able to create business processes that enable the business area to develop its commercial activity with a frictionless workflow, through automated forms. This has impacted the management of products and services including current and savings accounts, fixed-term deposits and cards, personal loans, credit lines, factoring, etc. Furthermore, the bank has been able to link its core banking system with the needs of other departments, creating an intermediate layer that caters to the needs of departments beyond the sales area, such as auditing, regulatory compliance, and human capital. In the future, Canalbank aims for all its personnel from different areas or departments to be able to design and manage the business processes on the AuraQuantic platform.

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