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Revenue.io > 实例探究 > 收入使 CEA 出国留学能够提高远程世界的生产力并简化运营
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CEA Study Abroad Boosts Productivity and Streamlines Operations with Revenue.io

适用行业
  • 教育
服务
  • 培训
挑战
Culture Experiences Abroad (CEA) 的现有 CTI 系统面临问题,导致客服人员感到困惑,并浪费时间留下重复的语音邮件消息。他们还必须在 2020 年快速过渡到远程模型,同时保持与关键潜在客户数据的连接。
关于客户
CEA Study Abroad 是一家国际教育合作伙伴,在全球 23 个地点为学生提供实习和留学经历。他们与各种教育机构合作提供这些机会。
解决方案
CEA 选择 Revenue.io 作为供应商是因为其快速的实施时间表、强大的功能集和开箱即用的指标。 Voicemail Drop、DialNext 和呼叫记录等功能节省了 CEA 代表的时间。 Revenue.io 还促进了向在家工作环境的转变,而无需额外的软件。
运营影响
  • The implementation of Revenue.io not only helped CEA Study Abroad increase productivity but also streamlined their operations, particularly in the context of remote work. The confusion caused by using different systems for dialing, text messaging, and call recording was eliminated, leading to a more efficient workflow. The transition to a remote working model was made smoother, with agents able to stay connected to crucial prospect data and log key data points in Salesforce without the need for additional software. Looking ahead, CEA is exploring ways to use Revenue.io to improve coaching, underlining the platform's potential for enhancing operational efficiency and service quality.
数量效益
  • Fast implementation of Revenue.io allowed for quick transition to remote work
  • Streamlined workflow and operations increased efficiency of CEA's outreach
  • Time saved by using features like Voicemail Drop, DialNext, and call logging

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