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实例探究 > Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 质量保证
用例
  • 过程控制与优化
  • 监管合规监控
  • 远程控制
服务
  • 系统集成
  • 软件设计与工程服务
挑战
The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office.
关于客户
Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers.
解决方案
Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks.
运营影响
  • The BPM solution led to a 50-60% performance gain in insurance application processing.
  • More than 60% of previously manual tasks were automated.
  • The process uses Web Services and XML extensively, with tasks distributed using Active Directory integration.
数量效益
  • Insurance application processing time reduced by days.
  • Eight lines of ASP.NET code maintain a consistent look and feel throughout the process.

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