下载PDF
Cendris builds Business Balanced Scorecard in a few weeks using QlikView to drive their strategic goals
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 销售与市场营销
- 商业运营
用例
- 实时定位系统 (RTLS)
- 质量预测分析
服务
- 数据科学服务
- 系统集成
挑战
Cendris Customer Contact, a service provider, was facing challenges with their existing reporting system. The company relied on static reports from different source systems and monthly reports based on Excel. This resulted in problems due to the use of different types of data from various source systems. The slow speed and lack of flexibility in reporting left much to be desired. Furthermore, they wanted to provide their clients with uniform, up-to-date and consistent reports all with a comprehensive look and feel. The company's first step towards a full Business Intelligence solution was unlocking the different source systems, including Synergy, an Exact business process management solution for time registration, leave, absenteeism and payroll management; and Globe also from Exact, for the financial administration and different systems for calling, planning and email handling.
关于客户
Cendris Customer Contact BV is a subsidiary of Cendris and is responsible for the contact center services. The company takes care of all inbound and outbound customer contact, such as customer service, technical helpdesk and marketing services for Business to Business. With over 2,700 employees, Cendris Customer Contact is the largest facility service supplier in The Netherlands. Having up-to-date data, as well as having the ability to analyze the data, is essential for the company. As a service provider, efficiently placing people and optimizing company processes is crucial to achieving positive results. Delivering clear reports to their customers regarding response time and quality, is essential for providing them insight into the company's added value.
解决方案
Cendris Customer Contact chose QlikView as their Business Intelligence solution. The operational manager and ICT manager discovered QlikView at a conference and found it to be the solution they had been looking for. They compared QlikView with other applications such as Cognos, Excel 2007 and Crystal Reports Enterprise. QlikView exceeded the other solutions in flexibility and in creating and analyzing reports, and also proved to be the most cost-effective. After choosing QlikView, they immediately started the implementation. They first focused on creating an application that provides insight into Cendris’ daily performance, based on several Key Performance Indicators (KPIs). The first application, Daily Review 1.0, was designed as a Proof of Concept. It made reporting and analysis of operational data detailed on a daily level possible, including reports of turnover, costs, time, results and sick leave.
运营影响
数量效益
相关案例.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
IoT Data Analytics Case Study - Packaging Films Manufacturer
The company manufactures packaging films on made to order or configure to order basis. Every order has a different set of requirements from the product characteristics perspective and hence requires machine’s settings to be adjusted accordingly. If the film quality does not meet the required standards, the degraded quality impacts customer delivery causes customer dissatisfaction and results in lower margins. The biggest challenge was to identify the real root cause and devise a remedy for that.
Case Study
Jaguar Land Rover Speeds Order-to-Cash Cycle
At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.
Case Study
Improve Postal Mail and Package Delivery Company Efficiency and Service
Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.
Case Study
Hospital Management Solution
The Oncology Diagnosis and Treatment Center of Brasov wanted to give patients as much freedom to roam as possible, while at the same time ensuring optimal patient safety and security. The centre was in need of an adequate wireless voice communication and messaging solution that would give patients the confi dence that medical staff is always on call, and reduce stress levels of nurses and doctors when called in case of urgent need.
Case Study
Worker Tracking & Safety Monitoring in Construction
One of the main challenges facing the technology was to create a network within underground tunnels and another was to provide products that can withstand harsh working environment. The team used amplifiers to enhance bandwidth and Litum produced IP67-rated hardware that is durable for harsh working conditions.
