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Ceridian Human Capital Management (HCM)
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 连接平台
适用行业
- Software
适用功能
- 人力资源
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 系统集成
挑战
Ceridian 面临的挑战是快速购买和部署新硬件，同时优化老化的旧硬件以最大限度地提高 IT 容量以满足客户需求。大规模数据中心整合项目成倍增加了维护客户服务水平的复杂性。在过渡期间，Ceridian 最关心的是在任何客户受到影响之前检测出潜在和实际的服务中断。Ceridian 的临时 IT 监控解决方案由 12 种不同的监控工具组成，其中包括多种功能重叠的工具。他们缺乏统一的系统视图来帮助他们实时查明问题，而且他们还经常花费大量时间来搜索警报来源。
关于客户
Ceridian 是一家全球人力资本管理 (HCM) 软件公司。Dayforce 是其旗舰云 HCM 平台，可在单一解决方案中提供人力资源、薪资、福利、劳动力管理和人才管理功能。其平台可帮助管理整个员工生命周期，从招聘和入职到支付员工薪酬和发展他们的职业生涯。Ceridian 为各种规模的组织（从小型企业到全球组织）提供解决方案。
解决方案
Ceridian 选择 Zenoss 作为其新的 IT 监控平台。Zenoss 现在是 Ceridian 整体 IT 基础设施和运营方法的核心支柱；通过它，他们能够领先于潜在问题并在客户注意到之前解决中断问题。技术人员现在可以主动检测和修复问题，在从最终用户那里了解到问题后，不再浪费时间追踪根本原因。除了中央 IT 运营组，Ceridian 的每个服务部门也都在使用 Zenoss，它可以直接查看潜在中断，从而做出明智、快速的响应，并提高整体客户满意度。Zenoss 还帮助 Ceridian 的 IT 团队实现其新的运营愿景，其中包括仪表板，可以主动通知他们数百个应用程序的健康状况、状态和趋势。
运营影响
数量效益
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