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Chamberlain Group's Strategic Transformation through IoT
技术
- 传感器 - 相机/视频系统
- 传感器 - 液位传感器
适用行业
- 教育
- 造纸
适用功能
- 产品研发
- 销售与市场营销
用例
- 时间敏感网络
- 虚拟原型与产品测试
服务
- 系统集成
- 培训
挑战
张伯伦集团是智能门禁解决方案的领导者，在改善车库门开启器的客户体验方面面临着重大挑战。主要痛点是安装过程，这影响了产品评级以及其专有工具 myQ Garage & Access Control 应用程序的采用。该公司还面临产品注册率低的问题，只有 3% 的客户注册了他们的产品。这是一个问题，因为注册允许公司直接与客户沟通产品更新或召回事宜。此外，该公司还面临着证实其产品易于安装的营销主张的压力。
关于客户
张伯伦集团是住宅和商业地产智能门禁解决方案的领先供应商。他们的著名品牌，包括 Chamberlain®、LiftMaster®、Merlin® 和 Grifco®，在全球数以百万计的高空作业应用中使用。该公司优先考虑车库门开启器的安全性和创新，并始终寻求增强客户体验的方法。他们的专有工具 myQ Garage & Access Control 应用程序允许客户从任何地方监控和管理车库门，让房主高枕无忧。
解决方案
为了应对这些挑战，Chamberlain Group 与 BILT 合作提供 3D 说明，以提高安装过程的准确性并增强整体客户体验。该公司还实施了 BILT 的建议，以提高 myQ 应用程序的采用率。为了提高产品注册率，该公司利用 BILT 应用程序为客户提供快速便捷的产品注册访问。此外，该公司利用 BILT 的分析来深入了解用户在安装过程的每个步骤上花费的时间以及其他有价值的指标。定期审查这些数据，以识别任何问题点并改进说明。该公司还对车库门开启器安装进行了并排演示，以比较 BILT 应用程序与纸质手册的客户体验。
运营影响
数量效益
相关案例.
Case Study
Wireless Improves Efficiency in Compressed Air Systems
Hollingsworth and Vose wanted to improve the efficiency of their compressed air system, lower the electricity expense component of manufacturing cost in their commodity industry, and conserve energy leading to lowered greenhouse gas emissions. Compressed air systems degrade over time and become leaky and inefficient. Hollingsworth and Vose wanted to increase the frequency of system inspections without paying the high cost of manual labor.
Case Study
Process Predictive Analysis in Pulp and Paper Mill
Common paper breaks consequently lead up to 60 minutes of downtime, delaying a potential $10K per hour of production value process. Thus, defective products cause financial and damage company's reputation. Improving quality and reducing defect rates can generate millions of dollars of revenue per year for your company.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Industrial Video Monitoring for Security and Regulatory Compliance
Because of the Stevenson mill’s proximity to the Tennessee River, WestRock was required by the USCG to comply with the Maritime Security 33CFR (MARSEC) regulations. WestRock needed a video security system but wanted to add other applications not required by the government, such as video process monitoring, condition monitoring, and wireless network management. WestRock needed a reliable video solution to avoid the compliance fines and possible security risks – but the solution needed to be implemented in the most cost-effective manner possible.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
