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IBM > 实例探究 > 招商银行利用 IBM IT Operations Analytics 软件增强运营
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China Merchants Bank Enhances Operational Efficiency with IBM IT Operations Analytics Software

技术
  • 功能应用 - 计算机化维护管理系统 (CMMS)
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑与基础设施
  • 金融与保险
适用功能
  • 维护
  • 产品研发
用例
  • 需求计划与预测
  • 库存管理
服务
  • 系统集成
挑战
由于竞争以及银行在线和移动需求的变化,招商银行需要加大新产品开发力度,增强运维敏捷性。
关于客户
招商银行开放平台主管张翔认识到IT环境中传统应用程序开发、运营和维护方法的局限性。他需要确保长期的稳定性和效率,同时还需要足够敏捷,能够快速启动应用程序并及时和预测性地诊断故障。
解决方案
该银行部署了 IBM Operations Analytics 日志分析软件来加速与大量活动日志相关的关键绩效指标 (KPI) 的收集、分析和计算。
运营影响
  • The deployment of IBM Operations Analytics Log Analysis software transformed the bank's IT operations from reactive to proactive. The software's early warning capabilities and log analysis functions improved the service quality provided by the bank's IT team. The bank was able to distinguish key events from the high volume of standard IT infrastructure-related events, which helped in closing the loop on IT operations and maintenance. The software integrated all business-related infrastructure information, which accelerated the process of diagnosing and analyzing problems and their root causes. In some cases, the bank was even able to predict issues before they emerged, thus enhancing operational and maintenance efficiency.
数量效益
  • The IBM solution facilitated a 98 percent decrease in problem query cycle times.
  • The solution significantly reduced the mean time to recovery.
  • The bank was able to speed up troubleshooting processes.

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