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Conversational AI Enhances Internal Support and Efficiency at Aker BP
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 水泥
- 教育
适用功能
- 设施管理
- 产品研发
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
挑战
Aker BP 是一家大型石油勘探和开发公司,面临着为其多个地点的员工提供高效内部支持的挑战。随着公司的发展,现有的行政助理系统效率降低,导致支持人员因重复性任务和查询而负担过重。
关于客户
Aker BP 是挪威最大的石油勘探和开发公司之一,拥有约 2,000 名员工。该公司设有五个办事处和多个离岸站点。
解决方案
Aker BP 实施了 Boost.ai 的对话式 AI 平台,创建了一个名为 AkerAnna 的虚拟代理。这种人工智能驱动的聊天机器人可以跨各个领域提供 24/7 的支持,并随着公司需求的增长而扩展。该解决方案的无代码特性使 Aker BP 能够利用现有员工的专业知识来构建和维护虚拟代理。
运营影响
数量效益
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