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County Health Agency Assures Quality Performance of Cloud-based EHR Platform
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
该医疗机构正在 20 多个地点实施基于云的电子健康记录 (EHR) 平台,以取代之前在六个不同服务器上运行的孤立解决方案。然而,他们开始遇到患者记录系统的问题,该系统与该机构的图片存档和通信服务 (PAC)、放射科和药房服务互操作。第三方供应商否认这些性能问题与 EHR SaaS 平台有任何关联。随着整个组织的问题不断出现,该机构的 CTO 和 IT 团队成为用户不满的主要组织目标。该机构最近增加了新的临床设施,扩大了县内护理服务的地理覆盖范围。因此,IT 团队将其双站点数据中心运营扩展到六个医院和临床设施的分布式网络。IT 需要了解这些新地点的网络和应用程序环境,包括监控虚拟化桌面。由于一些 EHR 性能问题源自这些新地点,因此缺乏可见性进一步阻碍了 IT 团队解决 EHR 问题。
关于客户
该客户是一家领先的美国县级政府医疗机构,每年为超过 500,000 名患者提供医疗服务。该机构致力于延续其为医疗资源匮乏的公民提供高质量患者护理的传统,充分利用 20,000 多名员工的专心致志,并采用 5 年患者改善护理计划。该机构已引入多项改善患者护理的下一代技术,包括扩展的联系中心(可处理大量患者呼叫)和电子患者咨询平台(可缩短预约周转时间)。该机构是 NETSCOUT 的长期客户,使用 nGeniusONE 服务保证平台和 nGenius InfiniStream 数据包捕获设备来协调两个数据中心位置的网络监控。
解决方案
该机构扩大了其 NETSCOUT 服务保障技术部署。作为 NETSCOUT 技术扩展第一阶段的一部分,该机构已部署了 nGeniusONE 独立服务器并扩展了其新数据中心的 nGeniusONE 许可,InfiniStreamNG (ISNG) 设备将智能数据提供给 nGeniusONE 的智能分析。此外,该机构现在能够监控整个医疗保健企业以及其 EHR 应用程序与第三方云提供商的通信路径。这有助于快速确定速度减慢是由于机构的网络还是提供商云造成的。他们还通过其 WAN 链路从数据中心到医院和诊所实施了 nGeniusONE 站点监控,以确保其他服务(包括放射学和成像)的响应时间在可接受的水平。nGenius 3900 系列数据包流交换机为 InfiniStreamNG 设备以及其他监控工具提供与新数据中心位置相关的网络流量可见性。
运营影响
数量效益
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