下载PDF
CPG Europe's Transition to Remote Customer Engagement with Twilio FLEX
技术
- 分析与建模 - 实时分析
适用行业
- 汽车
- 消费品
适用功能
- 质量保证
用例
- 楼宇自动化与控制
- 时间敏感网络
服务
- 系统集成
- 测试与认证
挑战
在新冠肺炎 (COVID-19) 疫情期间，CPG Europe 面临着在快速变化的新形势下维持客户关系的挑战。他们需要一种能够实现远程客户参与并简化其通信生态系统的解决方案。
关于客户
CPG Europe 是领先的建筑材料供应商，为建筑师、项目经理、建筑工地工人和其他建筑专家提供服务。他们需要随时通过多个渠道进行联系，并希望将他们的电话提供商整合到一个简单的系统中。
解决方案
CPG Europe 采用强大的远程联络中心解决方案 Twilio Flex 来简化客户体验。 Flex 允许代理和客户在一个简化的通信生态系统中进行通信，可从任何有互联网连接的地方进行访问。它提供了实时视图、实时报告以及衡量绩效和查看联系历史记录的能力等基本功能。
运营影响
数量效益
相关案例.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
