Creating an organization-wide culture of quality

技术

应用基础设施与中间件 - 数据交换与集成

适用行业

设备与机械

适用功能

质量保证

用例

过程控制与优化
根因分析与诊断

服务

软件设计与工程服务
系统集成

挑战

Halton Company, a global technology organization delivering complex indoor air solutions, was facing several challenges with its quality control inspections. The company was using paper-based quality control forms that were filled out as products traveled through the manufacturing process. These forms were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format and was not supporting any other quality initiatives. The paper checklists promoted cursory examinations, often resulting in incomplete quality control audit documentation. The company was unable to share quality control inspection data to promote constant improvement and had ineffective and delayed identification of quality issues.

关于客户

Halton Company is part of a family-owned, global technology organization that delivers complex indoor air solutions. The company's corporate vision and strategy focus on a premium customer experience, innovative digital capabilities, and high employee commitment. Delivering a quality product is at the heart of its business. In 2019, the company was tasked with digitizing its quality checklist process on the floor. At that point, they were using paper quality control forms that were filled out as products traveled through the manufacturing process. These were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format so was not really supporting any other quality initiatives.

解决方案

In 2021, Halton Company completed its evaluation and chose Fulcrum to digitize its quality control checklist process. Fulcrum’s inspection app builder allowed Halton Company to collapse its paper forms for a three-phase quality control inspection process into a single all-encompassing digital checklist app for each product. Fulcrum’s platform filtering logic guides inspectors through the quality control procedure based on their inputs at each inspection point. The company also utilized Fulcrum's QR code access reporting, which allowed employees and other stakeholders to report quality issues even if they do not have a Fulcrum user license. By scanning a QR code, an online form can be accessed and completed right on their mobile device, including adding pictures. Upon submission, the reported issue is visible and actionable right on the Fulcrum platform.

运营影响

Halton Company now has a single source of truth for easily referenced digital files (including photos) documenting the quality of every product.
The digital inspection apps promote interactive quality control engagement and accountability.
The company has streamlined product quality issue resolution using auto notifications directly to involved departments.

数量效益

Within the first week of rolling out Fulcrum’s QR code access reporting, four reports came in on the platform. Two of them were immediately actionable and a third is undergoing more investigation.
Now that issues reported by workers on the floor are immediately visible on the platform to those who can implement changes, system-wide improvements are being made in 30 to 60 days versus six months or longer.