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Information Builders > 实例探究 > Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio
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Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio

技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 数据可视化
适用行业
  • 金融与保险
适用功能
  • 商业运营
用例
  • 质量预测分析
  • 补货预测
  • 实时定位系统 (RTLS)
服务
  • 数据科学服务
  • 系统集成
挑战
The American Alliance of Creditor Attorneys (AACA) was facing a challenge in promptly identifying and addressing problems with law firms or debt portfolios. It would sometimes take as long as six months to uncover an account languishing in a non-suit status or waiting on documents. These delays hindered the ability of the firm’s attorneys to make adjustments to their collection efforts. As a result, they were unable to negotiate payments or move accounts to judgment as quickly as possible. The inability for clients and law firms to access current account information on post charged-off consumer debt was delaying critical collection activities.
关于客户
The American Alliance of Creditor Attorneys (AACA) manages attorney resources throughout the U.S. and Puerto Rico to recover debt for high-volume credit grantors and debt buyers. AACA combines the resources of a national network of law firms with the convenience of a single vendor source for filing suits and executing on judgments. Its primary clients include credit card companies, property management companies, automobile loan lenders, and “paper buyers” who purchase credit card and other debt. AACA forwards post charged-off debt from these clients to a network of law firms, who help them obtain payments on debts that had previously been uncollectible.
解决方案
To overcome these challenges, AACA developed Pipeway®, an external-facing, browser-based business intelligence (BI) environment that uses color-coded pipes and charts to present account data to clients who manage debt portfolios and law firms that interface with debtors. This customer-facing information system relies on the Information Builders WebFOCUS BI platform to present account collection information to more than 800 users in a completely secure environment. Seventeen employees at AACA also use the online reporting application to manage court costs, remittances, and compliance. Since launching Pipeway, AACA has a more effective way of plotting individual files or batches against legal timelines, creating an official system of record that makes debt collectors more efficient and keeps all parties on the same page. Additionally, internal staff can examine what each law firm is working on to make sure they are servicing clients in a timely manner. By instantly locating and eliminating process logjams, the company can better handle all aspects of financial reconciliation for its clients, saving them substantial time and money.
运营影响
  • Debt collection companies can handle a larger volume of business.
  • Law firms have become up to twice as efficient.
  • AACA can synchronize a highly diverse and information-intensive process.
数量效益
  • Operation is 25 to 50 percent more efficient.
  • Able to handle a larger volume of business.

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