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Customer Service Case Study: Fleet Management in Consumer Goods Industry
技术
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 消费品
适用功能
- 物流运输
用例
- 车队管理
服务
- 系统集成
挑战
The customer, a company in the consumer goods industry, was experiencing declining service levels with their current fleet management company. Their drivers were not receiving the level of customer service and support they required to keep them and their vehicles on the road and in compliance. The customer initiated an RFP process to review products and services provided by major fleet management companies to improve their service levels.
关于客户
The customer is a company in the consumer goods industry. They have a total fleet size of 270 vehicles, which are used for sales purposes. The company was previously working with a different fleet management company but was dissatisfied with the declining service levels. The drivers were not receiving the necessary support to keep their vehicles on the road and in compliance. As a result, the company initiated an RFP process to review the products and services provided by other major fleet management companies.
解决方案
The customer selected Element Fleet Management based on RFP responses and demonstrated service levels. The customer enrolled in several services and was impressed with the implementation team and the entire onboarding process. Customer service levels improved dramatically and the customer had clear visibility into their total fleet expenses through Element’s online reporting tools. Element works closely with the fleet manager to administer the fleet program and ensure drivers’ needs are being met while saving the customer time and money on its fleet. Based on recommendations from Element, the customer moved from non-required SUVs to safer, more cost efficient 4WD sedans.
运营影响
数量效益
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