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Customer Success - Hammond Group
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 化学品
适用功能
- 离散制造
- 销售与市场营销
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 系统集成
挑战
哈蒙德集团是一家全球化学公司，在美国和海外设有工厂，该公司面临着挑战。该公司希望发展壮大并保持其在客户服务方面的声誉。然而，它需要削减运营成本，同时仍然关注客户。该公司需要能够帮助他们实现这些目标的系统。
关于客户
哈蒙德集团是一家成立于 1930 年的特种化学品公司。该公司在北美、亚洲和欧洲拥有七家工厂。它主要服务于汽车和工业铅酸电池市场。该公司总部位于印第安纳州哈蒙德。该公司以客户服务而闻名，并一直在寻找方法来保持这一声誉，同时降低成本。
解决方案
为了应对挑战，Hammond Group 实施了 Aptean Ross 制造和财务 ERP 以及 Aptean Pivotal CRM。选择 Ross ERP 解决方案是为了帮助降低与 ERP 相关的成本。实施 Pivotal CRM 是为了改善客户服务、技术服务和样品处理。这些解决方案是专门为 Hammond Group 等流程制造商打造的。
运营影响
数量效益
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