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Dah Chong Hong's Digital Transformation: Streamlining Operations and Enhancing Customer Experience
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 电导率传感器
适用行业
- 电网
- 电子产品
适用功能
- 维护
- 产品研发
用例
- 库存管理
- 人员跟踪与监控
服务
- 软件设计与工程服务
- 系统集成
挑战
大昌行 (DCH) 是一家总部位于香港、业务遍及 13 个亚洲市场的企业集团，面临着整合五个业务部门 IT 系统的挑战。该公司的 IT 格局高度分散，每个部门都针对其独特的挑战开发自己的应用程序。这导致数据分散且不一致，整合速度缓慢且成本高昂。该公司还严重依赖纸质流程。管理层需要对整个组织的流程进行集中查看，以便做出明智的决策并及时响应市场变化。需要改进的流程之一是电器维修服务，该服务高度人工化且效率低下，涉及电话预约、现场现金支付以及复杂的计费程序，大约需要一个月才能完成。
关于客户
大昌行 (DCH) 是一家总部位于香港的领先贸易和分销公司，拥有 70 多年的经验。该公司拥有 16,000 名员工，业务遍及 13 个亚洲市场。大昌行通过五个主要业务部门提供商品和服务，包括汽车、食品、医疗保健、电器和物流。该公司的 IT 团队由首席信息官 Alan Chung 领导，由约 230 名专家组成，为不同业务部门提供服务。
解决方案
为了应对这些挑战，DCH 在 2021 年采用了 OutSystems，这是一个灵活敏捷的应用程序开发平台。该公司开发了“DCH Smart Toolbox App - DigiFix”，这是一个端到端的电器客户和现场服务支持平台。该平台通过自动化客户、技术人员和 DCH 员工之间的沟通，改变了客户和管理体验。客户现在可以在线预订、获取报价并请求售后服务。该平台还提供对员工高效工作所需的所有信息的实时访问。除了 DigiFix 平台之外，DCH 还使用 OutSystems 来取代传统的工作流程系统，同时标准化和改进流程。其中包括新的数字工作空间、新的人力资源和财务门户以及取代旧 Notes Domino 应用程序的内部工作流程系统。
运营影响
数量效益
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