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Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics
技术
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 现场服务
用例
- 远程协作
- 远程控制
服务
- 云规划/设计/实施服务
- 系统集成
挑战
Hurricane Harvey, one of the most active hurricanes in history, hit Texas hard, causing significant damage and economic loss. Businesses were forced to shut down, and many were unprepared for the digital fallout. One of Frontline Computer Services' clients, Corporate Assets, experienced severe flooding, resulting in data loss and operational disruption. The challenge was to quickly restore business operations and provide support to other local businesses affected by the hurricane.
关于客户
Frontline Computer Services is a managed service provider (MSP) based in Richmond, Texas, serving clients in the Houston area. The company, led by owner Stephen Johnston, specializes in providing IT support and disaster recovery services. Frontline's clientele includes various local businesses, with a significant portion being insurance agencies. The company is known for its proactive approach to disaster preparedness and its commitment to helping clients recover from unforeseen events.
解决方案
Stephen Johnston of Frontline Computer Services preemptively backed up all client data off-site before Hurricane Harvey hit. After the storm, Johnston collaborated with Datto’s Disaster Response Team (DRT) to restore operations for Corporate Assets, a client severely affected by flooding. They used a Datto Networking Appliance (DNA) to get the office back online over 4G LTE, bypassing delays from local ISPs. Johnston extended his support to other local businesses, particularly independent insurance agents, offering free services to help them get back online quickly. The DRT provided the necessary equipment and support, ensuring swift recovery for the affected businesses.
运营影响
数量效益
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