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Twilio > 实例探究 > 使用 Twilio 的 API 改善牙科实践中的患者护理
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Dentally: Revolutionizing Patient Communication in Dentistry Practices

技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 生命科学
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 人员跟踪与监控
  • 语音识别
服务
  • 系统集成
挑战
牙科诊所的日程安排很紧,几乎没有时间护理病人
关于客户
Dentally 的客户包括大型连锁店和小型家庭经营的牙科诊所
解决方案
Dentally 为牙科诊所构建了一个用户友好的门户,使用 Twilio 的可编程消息传递 API 和可编程语音 API 通过语音和文本与患者进行交流
运营影响
  • Dentally's solution has significantly improved the operational efficiency of dental practices. The automation of appointment reminders and the introduction of two-way communication have streamlined the appointment process, reducing no-show rates and enhancing patient engagement. The system's user-friendly interface has made it easy for practices to communicate with patients, improving the overall patient experience. The ability to hold back and forth conversations with patients has also added a personal touch to the communication process, making patients feel more valued. Furthermore, the use of Twilio’s Programmable Messaging API has ensured reliable and efficient communication, with a high delivery and reply rate. The solution has also proven to be flexible and scalable, accommodating the growth of Dentally and its increasing customer base.
数量效益
  • Average SMS delivery rate of 98%
  • Reduced average appointment no-show rate from 5% to 1.3%
  • Average SMS reply rate on Dentally’s platform is 10%

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