下载PDF
Software AG > 实例探究 > Digitalization and Risk Mitigation Banking on a Platform for Continuity
Software AG Logo

Digitalization and Risk Mitigation Banking on a Platform for Continuity

技术
  • 分析与建模 - 过程分析
  • 应用基础设施与中间件 - API 集成与管理
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 过程控制与优化
  • 监管合规监控
  • 远程资产管理
服务
  • 云规划/设计/实施服务
  • 软件设计与工程服务
挑战
LCL, a leading French financial services and banking company, faced several challenges as banking went digital. The customers who valued reliability above all else came to expect omni-channel accessibility, better communication, and more digital services. LCL wanted to adopt an omni-channel strategy and serve its customers with digital channels available around the clock as well as branches in a seamless way. This digital transformation required a major initiative to modernize the existing IT architecture. In 2012, LCL lacked a robust and integrated system for enabling such functionality, particularly when it came to new service initiation.
关于客户
LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. LCL’s customers have come to depend on more than 154 years of reliable, secure banking. For LCL this has brought steady growth and good financial health.
解决方案
In 2012, LCL, together with Software AG’s Global Consulting Services, initiated a transformation project called “Workflow Sans Frontières.” Using webMethods for business process management and ARIS Process Performance Manager (PPM) to measure, analyze and build the foundation for better business decisions, LCL started digitalizing its front office, automating its sales processes, and treating customers to an unmatched level of experience. By harnessing the business process management capabilities of the Digital Business Platform, LCL automated more than 60 processes—from ordering replacement banking cards, to customer onboarding, to loan initiation—unlocking the potential of offering these services 24/7 online and on mobile.
运营影响
  • Hit milestones for remote sales goals
  • Built an omni-channel sales system
  • Achieved better SLA compliance
数量效益
  • Automated more than 60 processes
  • Achieved 50 percent of its sales remotely by 2019

相关案例.

联系我们

欢迎与我们交流!

* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

Thank you for your message!
We will contact you soon.