Digitizing Warranty Management for a Leading Car Dealership Company

The new warranty solution has streamlined the process of passing the write-up from an automotive technician to a warranty admin digitally. The system is ready for customization within any division of the corporation and scaled it to multiple partners. This has enabled the mechanics to fill in all the necessary information including a unique case number, the description of the problem, its diagnosis, what has been done, recommendations as well as add the attachments and comments. Therefore, warranty admins receive the information immediately, and warranty cases are shortly reimbursed. The tool has also provided valuable insights into symptoms, trends, and performance, allowing issues to be addressed almost in real time and enabling the capabilities analysis in the future based on the data audited.

Automated write-up administration, saving around 5% of total warranty claims reimbursements.

Increased warranty process efficiency by 10% thanks to less rework and unneeded clarification.

Enabled routing write-ups to a fully-controlled central hub, saving 2-3 FTE yearly in each division.