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Dimension Data: Streamlining IT Monitoring with Opsview
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
挑战
IT 服务提供商 Dimension Data Luxembourg 面临的挑战是确保所有服务全天候正常运行，并满足客户的服务水平协议。随着他们转向 IT 即服务模式，客户也希望提高透明度。该公司需要一种能够提供简化的实时监控的工具。该解决方案还需要提供客户正在使用的 IT 环境所有领域的快照 - 不仅要查看每个组件（例如服务器或交换机）的运行情况，还要查看整体服务的交付情况。
关于客户
Dimension Data Luxembourg 是一家 IT 服务提供商，与各行各业的多家组织合作，帮助客户规划、构建、支持和管理其 IT 基础架构。过去几年，该公司的托管 IT 和云产品越来越受到众多客户的欢迎，因为它们具有更高的成本效益和灵活性。然而，随着他们转向 IT 即服务模式，客户也希望提高透明度。因此，该公司面临的挑战是确保所有服务全天候运行良好，并满足客户的服务水平协议。
解决方案
Dimension Data 选择实施 Opsview Enterprise，它提供了网络、服务器、应用程序和云性能的单一实时视图。该平台易于导航的仪表板汇集了来自所有其他正在使用的监控工具的信息，让托管服务提供商 (MSP) 可以轻松评估 IT 所有领域的性能。Opsview 还提供自动报告，允许 MSP 创建详细的性能分析和趋势报告。这是 Dimension Data 的一个关键卖点，作为托管 IT 服务提供商，它制定了严格的服务水平协议 (SLA)。这些是确保其满足客户需求和期望的基准。因此，其目标是使用 Opsview 向客户汇报。
运营影响
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