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Driving Process Improvement in Global Car Manufacturer’s Australian Dealerships
技术
- 分析与建模 - 过程分析
- 传感器 - 自动驾驶传感器
适用行业
- 汽车
- 设备与机械
适用功能
- 质量保证
- 销售与市场营销
用例
- 智能停车
- 车辆到基础设施 (V2I)
挑战
一家全球汽车制造商的澳大利亚服务部门正在努力维持其经销商网络中一致的客户服务标准。将业务流程存储在冗长的手册中的传统方法被证明是无效的，因为这些手册很少被使用并且经常被遗忘。这导致经销商之间的客户服务程序有所不同。制造商也无法确保客户始终获得卓越的服务，经销商也发现很难获取或分享有关最佳实践的知识。缺乏强大的流程管理工具阻碍了制造商对质量和持续流程改进的承诺。
关于客户
该客户是一家全球汽车制造商的澳大利亚服务部门。制造商致力于提供质量和持续的流程改进。然而，由于在冗长的手册中存储业务流程的传统方法效率低下，该公司在整个经销商网络中维持一致的客户服务标准方面遇到了困难。制造商也无法确保客户始终获得卓越的服务，经销商也发现很难获取或分享有关最佳实践的知识。
解决方案
该制造商采用了流程管理工具 Nintex Promapp 来应对这些挑战。 Nintex Promapp 帮助经销商规范优秀的流程，但又不过度规范。它促进了经销商之间最佳实践和想法的轻松转移，使制造商能够捕获新团队成员入职流程的一部分。与以前的流程管理工具相比，这是一个重大改进，以前的流程管理工具主要由内存和一些 Microsoft Word 文档组成。借助 Nintex Promapp，制造商能够授权其团队捕获、存储、共享、审查和编辑其业务流程。该工具还帮助制造商推动流程改进文化、管理合规审计、促进持续改进，并努力为客户提供世界一流的体验。
运营影响
数量效益
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