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EDF's Transformation: Enhancing Employee Experience through IT Modernization
技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 公用事业
适用功能
- 维护
用例
- 行为与情绪追踪
- 时间敏感网络
服务
- 系统集成
挑战
EDF 用于事件处理的 IT 系统完全是手动的，没有任何现代化空间。
EDF 希望通过提高对不断增长的能源需求的响应时间来更好地服务其商业和住宅客户。为实现这一目标，该公司需要为其员工提供正确的工具，以提高生产力、更好的协作和增强的 IT 体验，同时降低服务成本。然而，该公司高度定制化的服务管理系统具有大量手动流程和有限的自动化潜力，因此难以预测或预防系统故障并提供整体弹性服务
客户
法国电力能源
关于客户
EDF Energy是一家英国综合能源公司，由法国国有企业 EDF 全资拥有，业务涵盖发电以及向英国各地的家庭和企业销售天然气和电力。
解决方案
EDF 对其架构进行了现代化改造，并自动化了关键任务 IT 服务。
TCS 通过实施 Rapid Now 2.0 框架支持 EDF 的转型计划，该框架在 ServiceNow 实例上预配置了 ITSM 行业最佳实践。 EDF 环境的背景知识帮助 TCS 加快了周转时间，因为它通过以下方式彻底改革了客户的关键任务 IT 服务：
- 利用 RapidNow 2.0 框架，为在重新设计的服务架构中运行而量身定制
- 支持采用托管服务平台 (MSP) ServiceNow
- 扩展敏捷方法的使用，每个版本发布都产生具有新功能的最小可行产品 (MVP)
- 与 mvIT 协作提供可配置的集中式 ITSM 平台，该平台能够集成所有 IT 监控工具并提供服务运行状况的端到端可见性
运营影响
数量效益
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