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Efficiency and Customer Service Enhancement in Manufacturing with IoT
技术
- 分析与建模 - 过程分析
- 分析与建模 - 机器人过程自动化 (RPA)
适用功能
- 维护
- 销售与市场营销
用例
- 质量预测分析
- 过程控制与优化
服务
- 测试与认证
挑战
Liebherr Hausgeräte 是一家家用冰箱和冰柜制造商,其现有的工作流程自动化工具面临着挑战。该公司一直在使用 Microsoft SharePoint 和另一个流程自动化平台来自动化关键业务工作流程。然而,他们遇到了这些技术的局限性,特别是在创建更复杂的端到端流程自动化方面。此外,该公司希望创建一个自动化的客户维修流程,该流程可以由客户直接启动并由外部合作伙伴和内部员工使用。然而,迁移到 Microsoft Dynamics CRM 后,如果不为每个用户购买 Microsoft 许可证,他们就无法再向 300 多个外部服务合作伙伴提供其核心 CRM 应用程序。
关于客户
Liebherr Hausgeräte 是一家总部位于德国的家用冰箱和冰柜制造商。该公司致力于提供高标准的客户服务、改善与 300 多个合作伙伴的协作并简化质量控制程序。他们一直在使用 Microsoft SharePoint 和另一个流程自动化平台来处理关键业务工作流程,但正在寻找更高效、更全面的解决方案。该公司最近还迁移到 Microsoft Dynamics CRM,并正在寻找一种方法使其核心 CRM 应用程序可供 300 多个外部服务合作伙伴使用。
解决方案
为了克服这些挑战,Liebherr Hausgeräte 选择了 K2 Five,一种工作流程自动化工具。在短短两年内,该公司开发了 20 多个工作流程,与其他核心业务应用程序完全集成,而不仅仅是 SharePoint。该组织发现使用 K2 软件创建流程原型和实施新工作流程非常容易。例如,Liebherr Hausgeräte 花了不到三天的时间开发了一个新流程,允许客户在营销促销中申请免费礼物。此外,K2 Five 使该公司能够引入新的维修流程,帮助该组织为客户提供快速、有效的维修服务。现在,当客户的设备出现故障时,他们可以在公司网站上填写基于 K2 Five 的表格,提供产品序列号和问题性质的详细信息。
运营影响
数量效益
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