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Efficiency Boost: Forensic Analytical Consulting Services' Transformation with SweetProcess
技术
- 基础设施即服务 (IaaS) - 公共云
- 传感器 - 环境传感器
适用行业
- 教育
- 医疗保健和医院
用例
- 室内空气质量监测
- 室外环境监测
服务
- 系统集成
- 培训
挑战
Forensic Analytical Consulting Services Inc. (FACS) 在保持其不断扩张的组织中的一致性和效率方面面临着重大挑战。该公司制定了标准操作程序(SOP),但这些程序很复杂且不方便用户使用,导致员工回避使用这些程序。 SOP 存储在隐藏在服务器文件夹中的 PDF 文件中,这使得它们难以访问和使用。结果,员工经常向运营总监凯文·特拉普 (Kevin Trapp) 提出问题,从而产生了一种阻碍生产力的依赖。管理层认识到需要一个能够使团队成员在最少监督下独立工作的系统。
关于客户
法医分析咨询服务 (FACS) 是美国领先的环境健康咨询公司。该组织提供一系列服务,包括室内环境测试、霉菌、湿度、危险建筑材料(铅、石棉、多氯联苯)、医疗环境服务、野火/结构火灾烟雾评估、水管理计划、健康建筑计划、专家证词和更多的。 FACS 致力于维护公众健康并优先考虑公众的安全。该组织利用各种综合解决方案来解决环境健康问题,旨在创造一个更安全、更清洁的环境。
解决方案
在寻找解决方案时,Kevin 发现了 SweetProcess,这是一个改变了 FACS 运营方式的系统。 SweetProcess 使公司能够全面记录 SOP,使所有员工都能轻松访问和理解。该系统还简化了新员工的入职和培训流程,减少了所需的时间和资源。老员工也受益匪浅,因为他们可以找到所需的信息,而无需不断寻求帮助。 SweetProcess 还提供了一个中央知识库,确保所有与工作相关的信息在员工之间均匀分配。这消除了知识不平衡,并确保所有员工即使在其他人不在场的情况下也能高效工作。
运营影响
相关案例.
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