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Emerson's Digital Transformation: Enhancing Customer Engagement with Drift
技术
- 传感器 - 自动驾驶传感器
适用行业
- 水泥
- 设备与机械
适用功能
- 采购
- 销售与市场营销
用例
- 时间敏感网络
- 交通监控
服务
- 测试与认证
挑战
从 2015 年开始，艾默生寻求以补充其传统方法的方式提升与潜在客户和客户的数字化互动。 COVID-19 加速了这一举措，推动艾默生深化其对数字化进入市场战略的承诺，其中包括将其数字体验与现实世界的连接相结合。
关于客户
艾默生是一家全球技术、软件和工程公司，为工业、商业和住宅市场的客户提供创新的解决方案。这家财富 500 强公司拥有超过 86,000 名员工，在全球拥有 170 个制造基地。
解决方案
对于艾默生来说，解决方案就是漂移。借助 Drift 的对话式 AI，艾默生为每位网站访问者提供动态且相关的体验 - 无论他们需要与艾默生专家联系还是使用自助服务网络资源。正常运行时间至关重要，这就是为什么 Drift 可以 24/7/365 为客户提供服务。
运营影响
数量效益
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
