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Databricks > 实例探究 > 为营销人员提供下一代客户智能
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Empowering Marketers with Next-Gen Customer Intelligence: A Case Study on Acxiom

技术
  • 分析与建模 - 机器学习
  • 平台即服务 (PaaS) - 数据管理平台
适用行业
  • 消费品
  • 教育
适用功能
  • 维护
  • 销售与市场营销
用例
  • 库存管理
  • 机器间付款
服务
  • 云规划/设计/实施服务
  • 数据科学服务
挑战
Acxiom 是一家客户智能公司,需要迁移到云,以扩展并支持客户捕获的不断增加的数据量。他们还面临着消费者数据碎片化和不准确的挑战。
关于客户
Acxiom 是一家客户情报公司,帮助品牌优化营销工作并创造更好的客户体验。他们与世界上一些最大的品牌合作并提供数据驱动的解决方案。
解决方案
Acxiom 实施了 Databricks Lakehouse,该解决方案使他们能够安全地统一客户数据进行分析。他们还利用 Delta Lake 作为集中数据存储。这使他们能够引入大量数据,提供对已知和假名视图的完全控制,并提高运营效率。
运营影响
  • The implementation of Databricks Lakehouse has significantly improved Acxiom's operational efficiencies. The cloud-based solution, automated data management capabilities, and simplified access to their data through the Lakehouse architecture have had a material impact on operations. The company has been able to improve their time-to-market by around 30%, meaning their customers are getting the intelligence and business solutions they need to connect with consumers in record time. The solution has also led to an approximately 15% reduction in costs. Looking ahead, Acxiom intends to continue leveraging their partnership with Databricks by focusing heavily on machine learning to better understand which customers to target with which services.
数量效益
  • Approximately 30% faster time-to-market of actionable customer insights
  • Approximately 15% reduction in operational costs

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