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Empowering Small Business IT in the UK
技术
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 设备管理平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
- 软件设计与工程服务
挑战
LeadingEdge was looking for an intelligent RMM platform that included backend support as well as frontline, end user troubleshooting – all for one fixed monthly cost.
关于客户
LeadingEdge, a U.K.-based IT services and support provider founded in 2000, ensures that small and medium-sized enterprises (SMEs) have the technology infrastructure and tools they need to be successful, and that systems operate effectively and efficiently every day. The company focuses on using information and communication technology to support business strategy and drive growth. LeadingEdge is known for its strong partnership with Continuum, leveraging their software, support, and services to deliver exceptional results for their clients.
解决方案
LeadingEdge leverages Continuum’s Remote Monitoring and Management (RMM) platform, a SaaS-based portal that allows MSPs to easily monitor, troubleshoot, and maintain desktops, servers, mobile devices, and other client endpoints. The platform is supported by nearly 600 technicians at Continuum’s Network Operations Centre (NOC), providing 24x7x365 monitoring and issue remediation. Additionally, Continuum’s Help Desk offers frontline support to end users via phone, email, or web-based chat. LeadingEdge also uses Continuum’s Network Assessment Tool, powered by RapidFire Tools, to conduct IT audits and generate detailed proposals for potential clients.
运营影响
数量效益
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