Fireflies.ai > 实例探究 > Fireflies：增强 Exchange Agency 的客户会议

Enhancing Client Experience with Fireflies: A Case Study on Exchange Agency

适用功能

挑战

作为一家数字代理机构，Exchange Agency 经常与客户远程合作。对于忙碌的客户来说，在谈话时做笔记通常会减慢他们的谈话速度。在谈话过程中，有时会遗漏重要的注释，因为他们会忙于对意想不到的问题做出完美的回答。通常，他们的问题还会导致会议期间错过重要的反馈或问题。

关于客户

Exchange Agency 是一家专门从事 PPC 广告的数字媒体机构。 Jorel Minuk，高级客户经理，负责促进客户成功和未来的活动，包括与客户举行会议（通常是远程）、活动报告和优化，以及为新的/即将举行的活动集思广益的创意。

解决方案

Jorel 从 Spotify 上的“社交媒体营销”播客中听说了 Fireflies，并决定尝试一下。 Fireflies 通过为 Exchange Agency 在客户会议期间的笔记问题提供解决方案来帮助他们。

运营影响

The implementation of Fireflies has significantly improved the operational efficiency of Exchange Agency. Hosting meetings has become easier for Jorel and his team, as they no longer need to juggle between active participation in the meeting and note-taking. This has also made it easier to list down action items after a meeting, ensuring that all important points are captured and nothing falls through the cracks. The use of Fireflies has also likely improved the quality of their client meetings, as they can now focus more on the conversation and less on note-taking. This has potentially led to better client satisfaction and improved campaign outcomes.

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