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boost.ai > 实例探究 > 利用对话式人工智能增强保险服务的客户体验
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Enhancing Customer Experience in Insurance with Conversational AI

技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 金融与保险
适用功能
  • 销售与市场营销
用例
  • 现场人员安全管理
  • 基于使用的保险
服务
  • 培训
挑战
由于依赖人工代理,Aspire General Insurance Services 在提供最佳客户服务方面面临挑战,导致等待时间延长且客户查询的解决率有限。
关于客户
Aspire General Insurance Services 是一家总部位于加利福尼亚州的私人客运汽车责任和人身损害承运人。他们管理保险流程的各个方面,包括销售、客户服务、计费和索赔处理。
解决方案
Aspire 实施了 boost.ai 的对话式 AI 虚拟代理,以提高效率并扩大他们可以处理的客户交互量。无代码对话构建器使团队能够轻松地为客户、经纪人和留置权人创建和部署服务流,而培训编辑器则可以实时审查和优化虚拟代理的性能。
运营影响
  • The implementation of the boost.ai conversational AI platform has significantly improved Aspire's customer service operations. The virtual agent has not only reduced the wait times for customers but also allowed the company to handle a larger volume of interactions without the need for additional resources. This has given Aspire the presence of a much larger organization. The virtual agent also offers immediate service options to stakeholders. Moreover, the platform's ability to adapt to changing needs and locations ensures that Aspire can quickly adjust to any elevated needs or expansion requirements, ensuring that their virtual agent grows in step with the organization.

数量效益
  • With the boost.ai solution, Aspire can now handle over 4,000 chats they receive a month.

  • Over the last 8 months, Aspire has seen around a 93% increase in total call volume.

  • The virtual agent experienced around a 71% increase in chat volume in the same 8-month period.

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