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Fergus > 实例探究 > 提高管道业务的效率和盈利能力:AXT Plumbing 与 Fergus 的合作之旅
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Enhancing Efficiency and Profitability in Plumbing Business: AXT Plumbing's Journey with Fergus

适用行业
  • 教育
  • 金融与保险
用例
  • 人员跟踪与监控
  • 时间敏感网络
服务
  • 培训
挑战
AXT Plumbing 是一家位于澳大利亚维多利亚州亚勒旺加的公司,在管理其运营方面面临着重大挑战。共同所有者泰勒·斯普伦特 (Tyler Sprunt) 和阿什利·汤姆森 (Ashley Thomson) 发现,运营业务方面需要花费大量时间,尤其是在发票和对账等领域。行政负担如此之重,以至于尽管有行政支持,但他们常常不得不亲自监督这些任务。此外,协调团队以及跟踪时间和材料被证明是一个主要障碍。现有系统不可持续,导致时间和材料的损失,业主正在寻找更有效的解决方案。
关于客户
AXT Plumbing 是一家位于澳大利亚维多利亚州亚勒旺加的管道公司。该公司由阿什利·汤姆森 (Ashley Thomson) 于 2010 年创立,水管工泰勒·斯普伦特 (Tyler Sprunt) 于 2014 年收购了该公司。从那时起,两人将公司规模扩大了一倍多。该公司在管理运营方面面临挑战,特别是在发票、对账和团队协调等领域。共同所有者寻求一种更高效、更可持续的业务运营方式,因此他们实施了工作管理软件 Fergus。
解决方案
该解决方案以工作管理软件 Fergus 的形式出现。在探索了多种选择后,AXT Plumbing 选择了 Fergus,因为它具有用户友好的界面、易于实施且具有成本效益。该公司利用 Fergus 的免费在线培训和支持来尽快启动和运行。他们在最初几个月进行了 3-4 次课程,每次都学习如何更好、更高效地使用它。这一转变并非没有挑战,因为团队必须适应新的做事方式。然而,随着时间的推移,使用弗格斯成为了球队的第二天性。随着公司的发展,新成员能够快速向同事学习。业务的增长与 Fergus 的实施同时发生。
运营影响
  • The implementation of Fergus brought about a significant transformation in the operations of AXT Plumbing. The software solved many of the challenges the company was facing, particularly in terms of invoicing, reconciliation, and team coordination. Jobs no longer required a phone call for coordination; instead, they were put in the calendar and the team knew what they were doing and where they needed to be before they went to work that day. The company also gained greater visibility into the financial side of the business, especially through the Financial Summary provided by Fergus. The clarity they now have into their costs and margins when invoicing has put the company in a much better financial position. The company continues to benefit from new features being introduced in the app, including the recent introduction of the Reece integration and the use of Fergus Checklists and Forms for managing Health & Safety processes.
数量效益
  • The increase in turnover was immediate after implementing Fergus, indicating improved efficiency and profitability.
  • The company saved 30-40 phone calls a day to staff for job coordination, significantly reducing communication time.
  • The introduction of the Reece integration in the Fergus app saved the office staff an additional hour a day.

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