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Essex Meadows Eliminates Agency Usage and Improves Resident Care
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 设施管理
- 人力资源
用例
- 补货预测
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
Essex Meadows faced significant challenges with scheduling inefficiencies and increasing reliance on staffing agencies. Schedulers spent extensive time manually creating and updating schedules, leading to confusion among staff and frequent call-offs. The company spent over $100,000 annually on staffing agencies to fill gaps, which raised concerns about the impact on resident care. The use of outside staff disrupted the strong relationships between residents and regular staff, potentially affecting the quality of care.
关于客户
Essex Meadows is a continuing care community managed by Life Care Services, offering comprehensive short-and long-term skilled nursing care through its 45-bed Health Care Center. The community is dedicated to providing residents with a lifestyle of freedom, dignity, independence, and security, while ensuring the highest level of service and care. Services range from assistance with daily activities to intensive rehabilitation programs. The staff at Essex Meadows has developed strong relationships with residents, understanding their individual preferences and needs, which is crucial for maintaining high-quality care.
解决方案
To address these challenges, Essex Meadows implemented OnShift staff scheduling and shift management software. OnShift provided an easy-to-use platform that allowed schedulers to create and manage schedules efficiently. The software's web-based templates automated the assignment of employees to shifts, making schedules highly visible and reducing confusion. OnShift also facilitated quick communication during emergency staffing situations, automatically identifying and contacting qualified employees via their preferred communication method. This streamlined process significantly reduced the time required to fill call-offs and ensured that shifts were filled by Essex Meadows staff, eliminating the need for outside agencies.
运营影响
数量效益
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