下载PDF
Evalueserve Derives Dramatic Efficiency Gains from Archer® Suite
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 网络安全
- 监管合规监控
服务
- 系统集成
挑战
Evalueserve 是一家全球专业服务提供商，处理大量客户的战略性、业务关键型数据，这使 Evalueserve 及其客户面临安全和数据隐私风险。该公司需要一个解决方案来管理这些风险并保持对全球法规和内部政策的遵守。该公司正在寻找一种提供模块化、基于用例的方法的解决方案，使他们能够选择和部署最适合其最紧迫的风险管理和合规性挑战的用例。他们还希望该解决方案能够在不同的用例之间提供紧密集成，并能够在每个用例中自定义工作流。
关于客户
Evalueserve 是一家总部位于瑞士的全球专业服务提供商。该公司为各行各业的客户提供咨询、研究、分析和数据管理服务。Evalueserve 拥有 3,500 名员工和 500 多家客户，涉及金融服务、石油和天然气、生命科学和医疗保健、制造业、信息技术和通信以及服务业。该公司以其专有的“mind+machine™”方法而闻名，该方法将人类专业知识与使用智能算法简化业务流程的一流技术相结合。
解决方案
Evalueserve 选择 Archer Suite 来管理其安全和数据隐私风险，并保持对全球法规和内部政策的遵守。Evalueserve 的决策者喜欢 Archer Suite 的模块化、基于用例的方法，这使他们能够选择和部署最适合其最紧迫的风险管理和合规性挑战的用例。不同用例之间的紧密集成是 Evalueserve 的另一个重要卖点。该公司还对在每个用例中自定义工作流的能力印象深刻，以及用户友好的实时仪表板，只需单击按钮即可为利益相关者提供风险和合规性信息。
运营影响
数量效益
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
