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EventEngage Streamlines Documentation and Enhances Customer Service with Fireflies
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 设备与机械
适用功能
- 销售与市场营销
用例
- 数字线程
服务
- 系统集成
挑战
提供适合客户需求的高效解决方案并不是一件容易的事。如果没有正确的工具和策略，团队成员很容易不知所措。每个客户都有独特的要求，随着现场活动日的进展，这些要求不断变化。跟踪所有电话变更请求以及新客户变得非常困难。
关于客户
EventEngage 是一个全方位服务的 3D 虚拟和混合活动平台，允许活动组织者管理虚拟活动，例如封闭组网络活动和贸易展览。他们的目标是通过交互式大厅、引导式入职、支付集成和实时分析等功能为参与者提供引人入胜的体验。
解决方案
Fireflies 通过确保客户对话的每个细节都有详细记录来解决 EventEngage 的问题。成绩单均保存在一处，需要的人可以轻松访问。 Fireflies 还可以通过 Thread 等功能实现高效的内部协作，团队成员可以在其中记笔记并将其与录音同步。此外，Fireflies 还提供快速的会后回顾信息，并与 Hubspot CRM 集成，以实现无缝的通话活动记录和转录。
运营影响
相关案例.
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